PRIVACY, DIGNITY AND CONFIDENTIALITY

HOW DOES WINABILITY DEAL WITH MY PRIVACY?

WinAbility believes that you have the same rights to privacy, and confidentiality as all other people in society and to be treated with the same dignity and respect. 

WILL WINABILITY KEEP A RECORD OR FILE ABOUT ME?

Yes, there will be a file and records that will contain information about you. This file will only contain the information that WinAbility needs to assist you to live your life. The type of information could include things like:

  • Your name, address, and contact telephone number.
  • Some basic medical information that will help WinAbility to better meet your needs.
  • Information about your culture, beliefs and values so that we can best meet these particular needs.
  • Contact name and number of a close friend or family member that can be called in case of an emergency.
  • Names and contact numbers of people you think are important in your life.
  • Information from your person-centred plan and any training programs so that WinAbility can help you in the way you want.
  • Notes from your WinAbility support workers so that they can keep in mind the sort of things that they have done with you and how well your person-centred plan is working.

Nobody, except WinAbility support workers and you, can see your file without your permission. Only WinAbility support workers that are assisting you are able to read your file or records.

CAN I SEE MY FILE?

You can read your file whenever you want to. All you have to do is tell your worker from WinAbility that you want to read your file and they will make arrangements for you to do so.

HOW WILL WINABILITY USE INFORMATION THEY HAVE ABOUT ME?

  1. WinAbility will only use your information to help you. The information about you is only used to plan such things as support for you.
  2. General information that will come from your file, but that is not directly linked to your name, will be used to plan better services for all people who use WinAbility.

HOW WILL WINABILITY STAFF TREAT ME?

  1. WinAbility staff will never talk about you or your problems with anyone that is not part of your person-centred planning process unless you give WinAbility permission to do so.
  2. WinAbility staff will never talk about your needs in front of you unless you are included in the conversation.
  3. WinAbility will never discuss issues about you in public.
  4. You will always be included in any person-centred planning meetings or other meetings that involve delivering services to you.
  5. WinAbility staff members will always treat you with dignity and respect. That means that WinAbility will treat you as you would like to be treated by your friends and family.